Outside Greater Sudbury, White Birch Post ships tobacco orders by Canada Post Xpresspost, Canada Post's expedited parcel service, with tracking on every parcel and delivery anywhere in Canada except Nunavut. This FAQ covers how Xpresspost delivery works for tobacco orders: tracking, PO boxes, missed deliveries, ID, shipping costs and where we can't ship.
What is Xpresspost?
Canada Post's expedited parcel service. Xpresspost sits between Canada Post's regular parcel service and its fastest priority service. Parcels are tracked from pickup to delivery, and delivery standards depend on the distance between origin and destination. You can look up Canada Post's published standards for your route on their website.
Why we use it. Our store is in Capreol, in Greater Sudbury, and Xpresspost reaches every address Canada Post serves — cities, small towns, rural routes and PO boxes — with tracking throughout.
Do Greater Sudbury orders ship by Xpresspost?
No — they're delivered by our own driver. Orders to Greater Sudbury addresses, including Capreol, Val Caron, Hanmer, Chelmsford, Lively and Garson, get same-day delivery in Greater Sudbury on orders placed before the daily cut-off. The current cut-off is shown on our homepage and at checkout. Our driver checks government-issued photo ID at the door. See our guide to Greater Sudbury tobacco delivery.
Where do you ship by Xpresspost?
Everywhere in Canada except Nunavut. That includes every other province, Yukon and the Northwest Territories. Orders with a Nunavut address can't be completed. We don't ship outside Canada. Our delivery area page shows the map and current rates.
How much does shipping cost?
A flat rate based on your order total. The current rate table is on the delivery area page and is shown at checkout before you pay.
Will I get a tracking number?
Yes. Every Xpresspost parcel is tracked. Once your order ships, you can follow it on Canada Post's tracking page. If your tracking isn't updating, contact us at info@whitebirchpost.ca or through our contact page.
How long does Xpresspost take?
It depends on where you are. Delivery standards vary by distance from Northern Ontario, and remote communities generally take longer than major cities. We can't promise a specific delivery date, but your tracking shows each step.
Can you ship to a PO box or rural route?
Yes. PO boxes, rural routes and general delivery addresses are all fine. At checkout, choose the "PO Box / rural route" option to enter the address by hand, since the address-lookup tool can't find those addresses.
Why can't I pick my province at checkout?
Your postal code sets it. Every Canadian postal code identifies its province or territory, so we fill the province in automatically from the postal code. Double-check that your postal code is correct — it's the most important part of the address.
Is the packaging discreet?
Yes. Parcels ship in plain outer packaging. Inside, products are in their standard Canadian plain packaging with the required health warnings.
What happens if I'm not home?
Canada Post leaves a delivery notice. If a parcel can't be left — for example, it doesn't fit in your mailbox or needs to be handed over in person — the carrier leaves a notice card telling you which post office is holding it. Bring the card and photo ID to pick it up. Our guide to what happens with a missed tobacco delivery covers this in more detail.
Do I need ID for an Xpresspost delivery?
You confirm your age at checkout. We sell only to adults 19 and over, and you must also meet the minimum age where you live. If you pick a parcel up at a post office, Canada Post asks for photo ID. For the full picture, see ID for tobacco delivery in Ontario and our tobacco age verification guide.
Can I change my address after ordering?
Contact us as soon as possible. If the order hasn't shipped yet, we may be able to update it. Once a parcel is with Canada Post, changes have to go through them.
What if my parcel goes missing?
Contact us and we'll sort it out. Tobacco is final sale and can't be returned, but if a package goes missing we'll reship it. See our FAQ.
What can I order for Xpresspost delivery?
Our full online range ships Canada-wide:
- Brand-name cigarettes and native cigarettes
- GRE cigarettes and bagged cigarettes
- Cigars and cigarillos
- Loose leaf tobacco
For more on shipping across provinces, read shipping tobacco across Canada.
The bottom line
Outside Greater Sudbury, orders ship by tracked Canada Post Xpresspost to any Canadian address except Nunavut, including PO boxes and rural routes, at a flat rate based on your order total. Inside Greater Sudbury, our own driver delivers the same day on orders placed before the cut-off. Start shopping in our Shop or go straight to Cigarettes.
White Birch Post sells to adults 19 and over only. Smoking is harmful to your health. If you're thinking about cutting back or quitting, our responsible use page lists free Canadian support services.